The team had just spent an incredible few days, working hard to understand each other, letting go of past misunderstandings, and setting an inspiring vision and ideal of themselves that had them jazzed about what they could accomplish. I was excited as well, but I had witnessed this energy before only to return for a follow up session and discover the progress wasn’t quite as expected.
So what happens to some teams? They get stuck in the “actuality” of daily organizational life and instead of learning from things that don’t go according to plan, they look for who or what to blame and get stuck there. This judgement (which can also include judging themselves) leads to feeling stuck at best and bad communication, morale, and illness at worst. Judging is a pretty human reaction.
Our other option is to choose learning, where we first take a moment to breathe, then accept the human condition, and bring some curiosity, compassion and humor to the situation. This doesn’t mean we accept bad behaviour or sub par performance. It just means we accept human frailty, that we all make mistakes, and bring a more open energy to learning our way forward.